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SHIPPING METHOD

picanoir.com delivers parcels to Turkey via Yurtici Kargo and to the other countries in the world via DHL Express. All orders are processed within 3 to 6 business days. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. picanoir.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Pica Noir.  Your invoice will be sent to you via emailed after shipment.

Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the ’s insert for tax reasons on all orders. Once orders are sent the cancellation of it or a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.

SHIPPING COSTS

Shipping fees for your orders will be calculated at the checkout depending on your country. Shipments to all countries other than Turkey will be shipped DDU (Delivery Duties Unpaid) which means they may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by Pica Noir. The prices shown on picanoir.com when shipping outside of Turkey exclude import duties, custom fees and taxes.

Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by Pica Noir. As Pica Noir, we are unable to estimate how much you should pay so we kindly ask you to keep in mind that you should check the fee before placing your order.

Once a parcel is shipped from Turkey to outside countries, the delivery time may vary within 10 days.

SHIPMENT TRACKING

When the order will be tendered to the courier, customers who are living in Turkey will receive an email from Yurtici Kargo and customers who are living in outside of Turkey will receive from DHL providing the tracking number related to the order. To monitor the status of your order, customers may visit

Yurtici Kargo; https://www.yurticikargo.com/tr/online-servisler/gonderi-sorgula and DHL; https://www.dhl.com/en.html and inserting the given tracking number in the specific area “Track Your Shipment”.

SHIPMENT INSURANCE

We urge customers to not accept that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at info@picanoir.com for support. We do not offer returns based on these accusations once the has been signed for. The goods are your responsibility from the time we deliver them to the address you gave us. Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by picanoir.com within 10 days from the order’s delivery date, otherwise the claim will not be accepted. If th is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the picanoir.com commercial agreement, the  may risk being sent back to Turkey at the Client’s expense including any import fees that may be assessed upon re-entry to Turkey. These fees will be deducted from any eventual reimbursement.

DELIVERY

At delivery time, customers are kindly invited to carefully inspect the package before signing and confirming the completed delivery of the same. If the parcel appears damaged, wet or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel.

In case the parcel will not result untouched, customers are kindly invited to open a claim with the local DHL or Yurtici Kargo office and promptly contact picanoir.com at the e-mail address info@picanoir.com. We recommend to take photos of the box prior to opening it and promptly share them with us so that we can file a claim with the carrier. If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently picanoir.com will not accept any related claim.

FAILED DELIVERY

By placing an order, customers establish a commercial relationship with picanoir.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender picanoir.com in Istanbul at offices. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

DELIVERY TIME

picanoir.com processes orders in Istanbul, Turkey from Monday to Friday. picanoir.com processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. picanoir.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to picanoir.com's control.

Once the parcel is shipped arrival time of shipment may vary from country to country.

Please find extra information about delivery and shipping from the links down below;

Yurtici Kargo: https://www.yurticikargo.com/tr

DHL: https://www.dhl.com/tr-tr/home.html